Help Desk Services
Our friendly and experienced Help Desk Team is standing by to help. Your issues will take top priority and will never get lost in the shuffle because we log, track, and resolve every IT support request while keeping you fully informed during the process.
We're Easy to Reach
Whether you prefer to call our dedicated Help Desk phone line, request service by email, use our online Service Request Form or create a Ticket in our Customer Portal you can be assured of a prompt and professional response.
Prompt Response With Up to 24/7 Coverage
Our Help Desk team is ready to take your call on a dedicated hotline. For our customers with 24/7 TOTAL Support agreements, a dedicated after-hours phone number will be provided, so critical needs can be addressed around the clock.
Help Desk Automation
You'll always know where your support request stands. We've implemented an industry leading help desk solution for submission, tracking and managing all support requests. Our client portal gives you both real-time and historical information. Robust reporting capability provides us with information needed to address recurring issues, analyze trends and improve customer service.
Automated notifications alert managers of high-priority support requests ensuring fast action will be taken to restore your mission critical systems.
Our Help Desk team has consistently received excellent reviews from our clients for their prompt, professional follow-up, and their commitment to customer satisfaction.
Outsource Your Help Desk
We're experts at managing a Help Desk. Contact MHL to learn how we can help your team improve efficiencies, and increase your company users' satisfaction by letting our Help Desk be your first call for IT support.