You need dependable and fully featured phone and conferencing solutions to provide great customer service. Whether you’re a small business or a large enterprise call center, Meyer Hill Lynch offers a variety of solutions that will help your team and your customers collaborate effectively, any way you want.
UC Solutions to Fit Any Organization
Cisco Unified Communications Solutions are available for any type or size organization:
Small and Medium Businesses—Cisco offers a variety of attractively priced but fully featured solutions expressly for small and medium sized businesses. Whether you have one office or ten, Cisco has a system for you. When your business grows, our Unified Communications solutions will grow with you.
Large Enterprises—Cisco offers highly scalable and resilient solutions to meet the needs of even the largest enterprises. These solutions will keep your employees, customers, and vendors connected via voice, video, web conferencing, messaging, mobile applications, and enterprise social software.
Healthcare—Cisco Unified Communications solutions helps to unite patients, caregivers, administration and families with the innovative use of data, voice and video.
Governments—With reduced workforces and constrained budgets, public safety, justice and corrections agencies need cost-effective solutions to increase operational efficiency, both for emergency response and day-to-day operations.
Schools—Unified Communications can help your school connect with districts and parents, facilitate distance learning, improve safety and increase staff productivity.
Capabilities and Applications
Unified communications solutions are much more than just a phone system. Cisco’s open architecture and broad range of software solutions provide many opportunities for increased productivity, improved customer service and connectivity including:
Audio and Video Conferencing—Host dynamic conferences that combine audio, video, messaging and desktop sharing.
Call Centers—Queue, prioritize and route calls for efficient handling of customer questions or issues.
Presence—Instantly determine who is in the office, on the phone or away so you can communicate with them in the most effective way.
Messaging—Flexible messaging options including email, instant messaging, voice mail or personalized video conferencing.
Integrated Voicemail—Review, prioritize, listen and forward voicemails from your email account.
Paging—Integrate your phone system via IP with your paging system, or page through your phones.
Call Recording—Record all calls, or just the ones you want to.
VoIP—Home office and mobile users can make, receive, forward and delegate calls via their phone, tablet, laptop, or home computer.
Industry Specific Solutions—Solutions are available for specific fields including healthcare, government, schools, legal and others.
Preparing for UC and IP Telephony
Now is the time to move from traditional phone systems to IP Telephony solutions--and we can help. IP-based phone systems offer great benefits but proper planning is essential to a successful implementation. We help organizations successfully plan, implement and support the latest telephone system technology.
We provide a full curriculum of training for end users and administrators so your staff can utilize the system’s features and capabilities to the fullest extent. Training is integrated with the project implementation so everyone is ready to use and support the new system when it’s rolled out.
Ongoing Management and Support
Customized support plans are designed to keep your Unified Communications systems running at peak performance. Our certified Help Desk staff will log and track your service requests while also providing management reports on services provided. In addition to prompt resolution of system and network issues, Support Plans provide spare parts stocking and regularly scheduled maintenance to minimize downtime and maximize productivity.