Technical Support Services

Our team of experienced and certified Support Engineers is ready to resolve your IT challenges. You can count on us to make your issue our #1 priority. We'll be there when you need us.

 
Whether you need full-time assistance to manage your information technology systems or just occasional help troubleshooting, we have a support plan to meet your needs. We can also customize and combine plans to meet your specific requirements and budget.

The MHL Help Desk professionals and our skilled and certified Engineers are ready to provide technical support for your end users, for specific components of your network infrastructure, your phone system, or we can become your full IT staff.

Technical Support Features and Benefits

Technology Supported

Comprehensive support services are available for a wide array of technology solutions from the industry’s leading vendors including HP, Cisco, Microsoft and many more. Click here to see a list of our technology partners.

Prompt Response With Up to 24/7 Coverage

Our Help Desk team is ready to take your call on a dedicated hotline. Your requests for support can be made by phone, by email, or using our online service request. For our customers with 24/7 TOTAL Support agreements, a dedicated after-hours phone number will be provided, so critical needs can be addressed around the clock.

Dedicated Help Desk Staff

At Meyer Hill Lynch our Help Desk team members possess real world IT experience, enabling us to gather facts and assess your issues, dispatch the right Engineer for the fastest resolution, and manage the process from start to finish.

Experienced Engineers

Our Engineers' skills and experience enable them to rapidly resolve your technical support requests. Our team has depth in many technical disciplines, we we are able to quickly dispatch competent, friendly professionals to start working on your issue.

Help Desk Automation

You'll always know where your support request stands. We've implemented an industry leading help desk solution for submission, tracking and managing all support requests. Our client portal gives you both real-time and historical information. Robust reporting capability provides us with information needed to address recurring issues, analyze trends and improve customer service.

Customer Satisfaction

Our Help Desk team and Engineers have consistently received excellent reviews from our clients for their prompt, professional service, and their commitment to customer satisfaction.

Support Plan Options

Scheduled Support Plans

Our Scheduled Support Plan is the answer if you prefer recurring visits from a Primary System Engineer who essentially becomes part of your team and really knows your environment. You'll also receive discounted travel time charges, a lower expedite fee and a higher priority response to any urgent needs. Scheduled visits can be provided in 4 or 8 hour increments at the frequency that you need.

TOTAL Managed Support Plans

Our TOTAL Support Plans provide the service and expertise to keep your Information Technology humming and your team members productive. MHL TOTAL Customers enjoy a variety of benefits including; on-site and remote support of hardware and software, priority response from a dedicated support team, proactive preventive maintenance, and IT planning sessions with our highly qualified consultants. This service is delivered for a fixed fee that is easy to budget.

Retainer Support Plans

Our Retainer Support Plan allows you to purchase pre-paid retainers to be used for any of our Professional Services. It's a flexible and economical way of purchasing services that include hardware repair, software and network support, projects or consulting. Retainer Support Customers receive discounted rates and priority support response times. We offer various Retainer plans to meet your service needs.

Hourly Support Plans

If you don’t require a large amount of computer support or just want to try us out, the Hourly Support Plan may be best. Our base level of service provides you with support as needed at our standard hourly rates. Support at this level is provided by the same highly skilled team of Engineers, but is subject to availability and upgrading to a priority response level does require an expedite fee.