Help Desk Services

Our friendly and experienced Help Desk Team is standing by to help. Your issues will take top priority and will never get lost in the shuffle because we log, track, and resolve every IT support request while keeping you fully informed during the process.

 
At Meyer Hill Lynch our Help Desk team members possess real world IT experience, enabling us to gather facts and assess your issues, schedule and dispatch the right Engineer for the fastest resolution, and manage the process from start to finish.

We're Easy to Reach

Whether you prefer to call our dedicated Help Desk phone line, request service by email, use our online Service Request Form or create a Ticket in our Customer Portal you can be assured of a prompt and professional response.

Prompt Response With Up to 24/7 Coverage

Our Help Desk team is ready to take your call on a dedicated hotline. For our customers with 24/7 TOTAL Support agreements, a dedicated after-hours phone number will be provided, so critical needs can be addressed around the clock.

Help Desk Automation

You'll always know where your support request stands. We've implemented an industry leading help desk solution for submission, tracking and managing all support requests. Our client portal gives you both real-time and historical information. Robust reporting capability provides us with information needed to address recurring issues, analyze trends and improve customer service.

Escalation

Automated notifications alert managers of high-priority support requests ensuring fast action will be taken to restore your mission critical systems.

Customer Satisfaction

Our Help Desk team has consistently received excellent reviews from our clients for their prompt, professional follow-up, and their commitment to customer satisfaction.

Outsource Your Help Desk

We're experts at managing a Help Desk. Contact MHL to learn how we can help your team improve efficiencies, and increase your company users' satisfaction by letting our Help Desk be your first call for IT support.