The MHL Help Desk professionals and our skilled and certified Engineers are ready to provide technical support for your end users, for specific components of your network infrastructure, your phone system, or we can become your full IT staff.
TOTAL Managed Support Plans
Our TOTAL Support Plans provide the service and expertise to keep your Information Technology humming and your team members productive. MHL TOTAL Customers enjoy a variety of benefits including; on-site and remote support of hardware and software, priority response from a dedicated support team, proactive preventive maintenance, and IT planning sessions with our highly qualified consultants. This service is delivered for a fixed fee that is easy to budget.
Scheduled Support Plans
Our Scheduled Support Plan is the answer if you prefer recurring visits from a Primary System Engineer who essentially becomes part of your team and really knows your environment. You'll also receive discounted travel time charges, a lower expedite fee and a higher priority response to any urgent needs. Scheduled visits can be provided in 4 or 8 hour increments at the frequency that you need.
Retainer Support Plans
Our Retainer Support Plan allows you to purchase pre-paid retainers to be used for any of our Professional Services. It's a flexible and economical way of purchasing services that include hardware repair, software and network support, projects or consulting. Retainer Support Customers receive discounted rates and priority support response times. We offer various Retainer plans to meet your service needs.
Hourly Support Plans
If you don’t require a large amount of computer support or just want to try us out, the Hourly Support Plan may be best. Our base level of service provides you with support as needed at our standard hourly rates. Support at this level is provided by the same highly skilled team of Engineers, but is subject to availability and upgrading to a priority response level does require an expedite fee.